At Escape Fitness, we aim to serve you in a quick and efficient manner! Our products are normally in stock and despatched to you the same or next working day, for next day delivery! Following are some guidelines around our terms.
International Sales
Most small items can be sent by carrier and we can also arrange for larger items to be delivered to most locations within the EU using a dedicated specialist shipper. To enquire about this service please call us
on freephone: 0800 458 558 Main Line: +44 (0)1733 313535 Email: sales@escapefitness.com
Parcel Delivery
Where possible items will be sent to you as parcels, and delivery takes from 48 hours if the item is in stock. We can offer a guaranteed (if items are in stock) next day delivery for an additional charge - call us for details (orders must be placed by 11am for same day despatch). Delivery is by national carrier and will be between 8.30am and 5.30pm
Palletised Delivery
Where large orders require palletised delivery we offer you 2 levels of service:
Standard Pallet Service
Goods are delivered to your door only (point of entry). You will be responsible for moving the product from that point and waste disposal of packing material.
Optional Two Man Install
This service is available for equipment that requires assembly or installation by more than one person. Goods are delivered, unloaded, unpacked (packaging is removed), assembled if necessary and then placed where you wish - this attracts an extra charge (please call for a quotation). * Mainland UK orders.
Returns
We operate a returns policy for up to 14 days after original delivery. In order to return an item you must be issued a returns “x” number by our Customer Service Department. We can only issue refunds if the Goods are in new and unused condition, with original labels and original packaging intact. You are responsible for the returning Goods and all associated costs. Goods must be returned within 14 days of an “x” number being given to you. Your statutory rights are not affected.
For more information on our Deliveries and Returns Policy moveit here
Our Offices hours are:
Monday - Friday from 09:00 - 17:30
Our freephone contact number is:
0800 458 5558
If you require assistance outside of working hours then you can email us at sales@escapefitness.com and we shall respond to you usually within 24 hours
You can also view our FAQ page here where we can try and answer any of your questions
