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Deliveries & Returns | Escape Fitness
 
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Deliveries & Returns

things you should know before you order:

parcel delivery*

Orders that are in stock are typically shipped the same working day or next working day of receiving your order and delivery to you is normally the next business day by national carrier between the hours of 8:30am and 5:30pm. We can offer a guaranteed (if items are in stock) next day delivery for an additional charge (as long as requested before 11am) - call us for details.

 (All Delivery Charges are subject to VAT)

 

palletised delivery*

Where large orders require palletised delivery we offer you 2 levels of service:

Standard Service

Goods are delivered to your door only (point of entry). You will be responsible for moving the product from that point and waste disposal of packing material.

Optional Two Man Install

This service is available for equipment that requires assembly or installation by more than one person. Goods are delivered, unloaded, unpacked (packaging is removed), assembled if necessary and then placed where you wish - this attracts an extra charge (please call for a quotation).
* Mainland UK orders.

overseas delivery

Most small items can be sent by carrier and we can also arrange for larger items to be delivered to most locations within the EU using a dedicated specialist shipper.
To enquire about this service please call us on
Freephone: 0800 756 2404  Main Line: +44 (0)1733 313535                                         Email: sales@escapefitness.com

Returns

We operate a no-nonsense returns policy for up to 30 days after original delivery. All returns must be accompanied by a returns note number “RNN” issued by our Customer Service Department in order to issue your refund. The Goods must be in new and unused condition, with original labels and original packaging intact. You are responsible for the returning Goods and all associated costs. Goods must be returned within 14 days of an “RNN” number being given to you. Your statutory rights are not affected.

Self Assembly

Please note that frames and racks will require assemby after delivery. We can offer an installation service that would include the assembly of equipment - please call us on 0800 756 2404 for a quote or send us and email on sales@escapefitness.com

Measuring Up

Before ordering any equipment or flooring it is important that you measure the area where it is going to be placed. Please ensure you can gain access to your chosen location. If there are narrow doorways, staircases or tight corners it may not be possible to deliver your equipment. Please take time to check these details to avoid any additional cost to return your order. Please note that we are also unable to accept specially ordered products back as returns.

Non Returnable Items

Please note that items such as mats, gloves, mitts etc. cannot be returned after opening for hygiene reasons. Custom orders (such as benches with custom upholstery) cannot be returned.

Cancellations and Order Changes

To avoid confusion please confirm any order changes or order cancellations in writing as soon as possible. If the order has not shipped, there is not charge to change or cancel. If the order has shipped, the order may be returned as per standard returns policy.

Damages and Delivery Discrepancies

Please advise us immediately upon receipt of damaged Goods. Unfortunately we cannot accept any claims relating to deliveries that have exceeded more than 48 hours. We will repair or replace items within that period.

We will repair or replace any item, (including non-returnable items) that are delivered to you in a damaged condition providing you report this within 48 hours of receipt of Goods by sending an email to aftersales@escapefitness.com

product measurements

All sizes, weights and measurements are approximate.

 

Your Comments

We are always delighted to hear your views, either on our range of products or any aspect of our service. Our Customer Services team can be contacted on:

freephone: 0800 756 2404
email: sales@escapefitness.com
or alternatively write to:
Matthew Januszek
Escape Fitness Limited
Eastwood House
The Office Village
Cygnet Park
Hampton
Peterborough
PE7 8FD

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