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Technical Support | Escape Fitness
 
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Technical Support

If for any reason our site is not working or meeting your expectations we want to know about it so that we can fix any issuess and make the Escape online experience an excellent experience for you!

To speed up solving any technical problems you are having with the site why not scroll down the below list:

Q.

I'm having problems accessing or buying from your site

If you are having problems, do not hesitate to get in touch with our technicalsupport@escapefitness.com, who will be able to help you straight away.
To speed up the solution process please following details:

  • Your Operating System (e.g. Windows XP, Mac OS 9.0)
  • Internet Browser (Internet Explorer 6, Netscape 7.02)
  • What URL you were trying to access (e.g. www.escapefitness.com)
  • What time the problem occurred
  • Please cut and paste into the email any error message that appeared on the screen
 

Q.

I'm having problems accessing or buying from your site

If you are having problems, do not hesitate to get in touch with our technicalsupport@escapefitness.com, who will be able to help you straight away.
To speed up the solution process please following details:

  • When you want to shop with us or access your account, we ask you to sign in. If you find that your email address or password is not recognised, please make sure you are using the same email address and password that you used when you registered with us
  • If you can't remember your password, just type your email address in to the 'Forgotten your Password' box on the sign-in page, and we'll remind you what your password is
  • You can change your password, main email address or any of your other details at any time just by signing in to My Account
  • Please note that if you type in the wrong email address and/or password 3 times, you won't be able to log in again for half an hour
 

Q.

Are my transactions secure?

All transaction information passed between merchant sites and Sage Pay's systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering.

You can be completely assured that nothing you pass to Sage Pay's servers can be examined, used or modified by any third parties attempting to gain access
to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

To find out more about our privacy policy please go to www.sagepay.com/security_policy

 

Q.

I am not receiving my news letters

  • If you are not receiving our emails or our regular newsletter, you could be missing out on some great offers, deals, tips and news!
  • One of the most common reasons for this that your email software is marking emails from us as junk mail and is therefore sending them to your spam or junk folder. To stop this from happening, please add editor@escapefitness.com to your email address or friends book, which will let all our great emails from us pop
    straight into your inbox
  • If you checked this and are still not getting the newsletter, make sure you typed in the right email address when you signed up with us. Just sign into My Account (if you can remember what address you did type in), or get in touch with technicalsupport@escapefitness.com, and we'll do our best to sort it out for you.
 

moveit to our FAQ section
email: technicalsupport@escapefitness.com
or call us: Free phone 0800 756 2404